➢ Narshingbari Saddam Store Is dedicated to providing exemplary service to all of our valuable users. We pride our sales department team on their ability to quickly and accurately process all orders. If you have any doubts/ questions regarding your purchase, we will clear all your concern. If you wish to cancel your order for any reason before despatching the products, You can easily cancel it from your dashboard only & In next 0-3 Business days the paid amount will reflect to the original method of payment.
➢ As a vast majority of in-stock items ship within 0-72 hours from our warehouse depends on various factors, it is imperative that you can easily cancel it from your dashboard so our sales team will not ship your Item/Product. Once the Item is shipped you will not get the options to cancel the order. Narshingbari Saddam Store is the First Automated Platform designed in such a way to make transparency between Support Team & our valuable users.➢ For More frequently asked questions regarding Order Cancellation Policy please visit FAQs Section.
Return / Replacement Policy:-
➢ We want your experience with us to be easy and hassle-free with more transparency. The general return / replacement policy is applicable to all products sold on NARSHINGBARI STORE. The return window is applicable for the below mentioned cases for 10 Days(Including Holidays) from the Date of Delivery.
➢ Basically we love to guaranteed 100% users satisfaction. If you are not satisfied with the Product received due to above mentioned cause, You can easily Return / Replace or exchange the product for another one, be it similar or not. For More Details Please check How to Complain for Return / Replacement.
➢ Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged conditions, is properly packed and acknowledge the same to the delivery person. In case the box/ packaging looks damaged or tempered with, please do not take the delivery of the product or accept the Product from the Courier Partner. Call or email our sales support immediately.
➢ Important Note: At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged conditions, is properly packed and acknowledge the same to the delivery person. In case the box/ packaging looks damaged or tempered with, please do not take the delivery of the product or accept the Product from the Courier Partner. Call or email our sales support immediately.
➢ Sales / Support: If You have any queries, please E-Mail us immediately at Narshingbari@mail.com / Narshingbari@gmail.com or You can instantly Contact our Sales department directly through that Particular Order Tab section.
HOW TO COMPLAIN FOR RETURN / REPLACEMENT
➢ If any item received by users is different from the Ordered Item / Damaged Item, In such cases users need to Contact us immediately after receiving the Product for Easy Return / Replacement depends on the mentioned cases.
➢ First You need to E-Mail at Narshingbari@mail.com & Narshingbari@gmail.com immediately after receiving the wrong-order / damaged product.
➢ While Lodging Your Complain you need to enter valid details like:
➢ Date of Order, Order ID.
➢ Name, E-mail Id, Mobile No.
➢ Video/ Images Which clearly shows the Product / Damaged Product Conditions with Packaging Details.
➢ After Receiving your E-mail, Our Backend team will validate the case in between 0-7 business days & guide you for next process if it is genuine.
➢ While Lodging Your Complain you need to enter valid details like:
➢ Date of Order, Order ID.
➢ Name, E-mail Id, Mobile No.
➢ Video/ Images Which clearly shows the Product / Damaged Product Conditions with Packaging Details.
➢ After Receiving your E-mail, Our Backend team will validate the case in between 0-7 business days & guide you for next process if it is genuine.
Way for successful Return / Replacement
➢ All items must be returned in their original condition, with original packaging / boxes as delivered to you. Refer to instructions to return/replace items against your order. We may reject the return request / pickup if the items are not returned according to the policy mentioned. While lodging complain please mention the proper details with valid proofs for acceptance of Return / Replacement.
➢ All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care by you.
➢ In case you have cancelled an order, which has already been handed over to the courier/logistic partner from our end, they will still attempt delivery. Kindly do not accept the delivery of the order. In such cases Refund will be initiated after proper validation of the case.
➢ Once we receive the product(s) back and verify its packaging/condition, we will initiate refund within 3-5 business days.
➢ If you wish to cancel an order that has been shipped but has not yet been delivered / delay in delivery, please get in touch with our sales/support team and inform them at the earliest possible to clear the issues. This condition will not fall under Return / Replacement / Refund / Exchange policy.
➢ If any users Purchased same product other platform will not be considered as
➢ In some cases where we are unable to process a replacement for any reason whatsoever, a refund will be given to you if the fault was done from NARSHINGBARI STORE.
➢ Users Need to Take Proper Video Footage in-front of the Courier Person by showing the Damaged Product due to courier damage.
➢ After Closing the Window of (10 Days including Holidays), No Return / Replacement / Refund / Exchange will be considered.
➢ All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care by you.
➢ In case you have cancelled an order, which has already been handed over to the courier/logistic partner from our end, they will still attempt delivery. Kindly do not accept the delivery of the order. In such cases Refund will be initiated after proper validation of the case.
➢ Once we receive the product(s) back and verify its packaging/condition, we will initiate refund within 3-5 business days.
➢ If you wish to cancel an order that has been shipped but has not yet been delivered / delay in delivery, please get in touch with our sales/support team and inform them at the earliest possible to clear the issues. This condition will not fall under Return / Replacement / Refund / Exchange policy.
➢ If any users Purchased same product other platform will not be considered as
➢ In some cases where we are unable to process a replacement for any reason whatsoever, a refund will be given to you if the fault was done from NARSHINGBARI STORE.
➢ Users Need to Take Proper Video Footage in-front of the Courier Person by showing the Damaged Product due to courier damage.
➢ After Closing the Window of (10 Days including Holidays), No Return / Replacement / Refund / Exchange will be considered.
Refund Policy:-
➢ Narshingbari Store validate products quality check after receiving the order. However, we DO honour requests for the refund on the following reasons:
➢ Different Item Received: Before Packaging/despatching any products for shipment we thoroughly validate everything in our warehouse & tested in 2 Step Process, Still In exceptional cases if you received any different item which was not ordered by you, In such cases REFUND / REPLACEMENT will be initiate without any Extra Charges.➢ Major defects: Although all the products are thoroughly tested before despatching it to Logistic Partners, unexpected errors may occur. Such issues must be reported directly through E-mail. The Sales Partner is allowed to validate the case after receiving complain from users end. If a defect/issues is verified due to our fault, a refund or replacement will be issued without any compensations or reimbursements or an alternative option, like a product replacement or a store credit will be offered.
➢ Product not-as-described: Such issues must be reported to us through E-mail within 10 days from the date of the delivery. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.
NOTE:
➢ Refund will not be process in Cash.
➢ The refund will be processed to the same account/method from which the payment was made in 3-5 Business Days after Receiving the product to warehouse. It may take 2-3 additional business days for the amount to reflect in your account.
➢ After Successful validation of case Refund will be initiated for Genuine Cause only.
➢ Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility/ unsuitability of the products.
➢ In order to get refund, please return the item(s) to us in their original packing in unopened/ unused and undamaged condition, with all original tags/labels attached along with proof of purchase within Seven (10) days from date of receipt of items(s) at your end.
➢ The refund will be processed to the same account/method from which the payment was made in 3-5 Business Days after Receiving the product to warehouse. It may take 2-3 additional business days for the amount to reflect in your account.
➢ After Successful validation of case Refund will be initiated for Genuine Cause only.
➢ Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility/ unsuitability of the products.
➢ In order to get refund, please return the item(s) to us in their original packing in unopened/ unused and undamaged condition, with all original tags/labels attached along with proof of purchase within Seven (10) days from date of receipt of items(s) at your end.
